Profitability
“I have been more selective in my coupon programs. Rather than pick the programs that the company has, I go out and pick my own programs that get better redemption and are more cost-effective advertising for my operation.”
– Owner of a Carl’s Jr. franchise
“I think I’m real lucky. We didn’t have to start our business in a world where we didn’t have good information on a daily basis about the business. Within one year we were able to build two new restaurants and focus on other aspects of the business because the information that we needed was available.”
– Owner ERC
Integration – Payroll and General Ledger
“Whatever we have asked the folks at b-50 to do, they have owned the concern, focused on it and did their very best to completely satisfy the requirements we had. Not just pulling information out of the system, but by helping write programs for us to be able to do our payroll and general ledger in-house. They made the transition seamless.”
– VP of Operations – ADF
“They are taking suggestions I have given and implementing them… Because the information is stored on b-50 servers, I can get my information at home; at the office or on my laptop anywhere I want. If you don’t have access to this kind of information on a daily basis, you just don’t know what is fully going on.”
– Owner of a Carl’s Jr. franchise
"Running a good operation means being aware of every aspect of your business. Timely processing of data results in quicker response to follow trends, correct problems or take advantage of forecasted opportunities. With the b-50 system all store data is processed accurately and immediately turning that information into useful tools in hours, not days."
– Owner of a Carl’s Jr. franchise
Increased Revenue
“b-50 allows us to manage our base business on the information we have so we can focus resources early-on against acquiring land and building restaurants.”
– Owner ERC
“I know what my check is going to be before I get it. And, if there is a discrepancy, and there has been, we can correct it.” Indisputable accuracy, b-50!"
– Owner of a Carl’s Jr. franchise
“b-50 has really helped us insuring that our restaurants have the correct prices. In several instances, individual registers were not priced the same. The menu price would say X, two of the registers were charging X and a third was charging Y. That was highlighted through b-50 and we were able to recapture those lost sales.”
– VP of Operations – ADF
“Determining what products are selling, if products are priced correctly and what products are not yet in the mix is made easy with b-50’s product reporting. The data also produces demographic information that assists making decisions about future menu implementation. It’s very valuable in determining the success or failure of a particular product or promotion.”
– VP of Operations – ADF
Excess Costs Decreased
“Based on what we understand the restaurants were running prior to us buying them, the first quarter we owned them we brought food costs down 3%. Employee meals were reduced by .5%.”
– Owner ERC
“I’ve got a 2 ½+ margin improvement this period versus the same period last year.”
– VP Operations Sky Ventures
“In the Pizza Hut system you have the option of reducing a transaction. It’s not a delete or a void. b-50 retrieved the information catalogued it and then reformatted a report for us that reflects how many transactions have been reduced. You can ‘drill down’ to an individual transaction; know who did it, who signed into the register, know what the original ticket was and what the final sale totaled! By eliminating personnel responsible for reducing transactions we saved a lot of money and we’ll end up increasing our sales and decreasing our costs.”
– VP of Operations – ADF
“I never saw shortages go as berserk as they did we didn’t have any visibility to it at all. This year, I’ve seen an incredible improvement in shortages. It’s $70,000 less this year. It was a half a point, now it’s down to a tenth.”
– VP Operations Sky Ventures
“B-50 helps me make decisions and corrections quicker than I used to because I didn’t get the numbers for a week. Now, I get them daily and I can focus on more detail items like menu problems, pricing, labor issues and scheduling. It has helped a lot.”
– Owner of a Carl’s Jr. franchise
Labor Costs Managed Effectively
“When tracking labor, you’re looking to understand: Am I running the proper labor and productivity at each restaurant to create proper sales? Am I running over labor, which will result in too much labor costs? Am I wasting labor at different parts of the day? I can get this in day parts from b-50 and I look at different day parts to see if I’m wasting labor or where I’m running short.”
– VP of Operations – ADF
“You must watch your labor costs. If you save 1.0%, you’re saving $50,000 on five million in sales.” B-50 delivers measurable ROI, “Definitely! Last year I ran labor costs of 20.1% for my calendar year. This year it’s running 19.7%. It might not seem like a lot, but when you’re running in the four and a half to five million range, it makes a big difference.” b-50 opened my eyes to discounts and allowances. I didn’t realize how much was going out the door, as far as redemption of coupons.”
– Owner of a Carl’s Jr. franchise
“We use the percent of sales and hours. We hold our people accountable to making their labor dollar commitment. B-50 has allowed us to keep labor within the guidelines we forecasted.”
– Owner ERC
“With B-50 I can tell you exactly where I am with labor costs. Total labor is down eight-tenths, year-to-date we’re down about 2 points. Conservatively at eight-tenths we’re up a $151,000, which I easily equate to having visibility to the numbers. Actually the last 28 days really improved. We saved about $36,000.00 in labor costs. We didn’t have this type of visibility before. Now, I can manage a lot better. The very next morning I can see how a restaurant did relative to our plan, relative to our forecast in one clean, concise report.”
– VP Operations Sky Ventures
Reporting
“We believe that b-50’s technology capabilities
will allow our franchisees to manage their business’ more effectively, while
providing IHOP Corp. valuable system-wide information about the effectiveness of
our sales and marketing initiatives. By implementing b-50’s services we will
provide management with data that is both richer and timelier.”
– IHOP Vice President
“It made the best even better. Each day, every DM has available to them by 6am a “snapshot” of their stores. They recognize the benefit of having this information in front of them first thing in the morning, so they can utilize their time more efficiently.”
– ADF – VP of Operations
“We run a very good operation. One of the things I do is watch my numbers very carefully. With b-50, I get my numbers the next day, consolidated numbers I can run any way I want, when I want.”
– Owner of a Carl’s Jr. franchise
“It’s been very good for us with speed of service. We run at about 2 minutes and 30seconds per order. Plus, we’ve been able to follow up and find out exactly what went wrong when somebody had a tough speed of service day in order to coach them out of those situations. It has really helped us tighten up our SOS.” SOS ranking reports are sent directly to the stores. “We see the ranking reports hanging in the restaurants. And, we hear a lot of ‘we’re in fourth place; we need to move to first place. It develops competition in sales and speed of service! In sales and speed of service, we’ve really seen a lot of trading best practices and sharing of information between restaurants on how they’re getting their results.”
– Owner – ERC
“Right after we rolled out a new promotion, I was talking with the CFO at Pizza Hut. We were talking about sales growth and product mix. I’m telling him what our numbers were. I asked him how the whole promotion was going for them and he didn’t even know at that moment. He didn’t have it at his fingertips. I had real-time visibility to it.”
– VP Operations Sky Venture
Fraud Prevention
“I go online with my bank and I match up the deposits made vs. the deposits shown on B-50 With cash shortages, you know about it the next morning; you can find out what happened and make timely corrections. With quick access to critical data and information, discrepancies can be resolved sooner than later.”
– Owner |